• Home
• Digital Edition FAQs

About the app

• What is happening to the Easy Cook Magazine App?

  The Easy Cook Magazine App will be discontinued and will no longer be available from 25 November 2026. The app currently provides digital editions of Easy Cook Magazine through monthly subscriptions, annual subscriptions and single-issue purchases.

• Will Easy Cook Magazine continue to be published?

  Yes. Easy Cook Magazine will continue to be published. However, digital editions will no longer be available through the Easy Cook Magazine App.

• Can I still purchase digital editions of Easy Cook Magazine?

  Yes. Digital Editions of Easy Cook Magazine will continue to be available through Zinio and Readly. They can purchased directly through the Google Play Store and Apple App Store.

  • Zinio on the Apple App Store
  • Zinio on the Google Play Store
  • Readly on the Apple App Store
  • Readly on the Google Play Store

  Please note that availability and subscription terms may vary between platforms.

• Are all issues available on Zinio and Readly?

  The availability of individual issues may vary between platforms. Please check the Zinio and Readly websites for the latest subscription and issue information.

Access to the app and content

• How long can I continue using the app?

  The app will remain available until 25 November 2026, subject to the end date of your subscription. All access to the app and its content will end when the app is discontinued on 25 November 2026.

• What happens to my subscription content?

  You will be able to access subscription content until your subscription ends. In all cases, access will end no later than 25 November 2026.

• What happens to single issues I have already purchased?

  Single-issue purchases will no longer be accessible through the Easy Cook Magazine app from 25 November 2026. If you have previously purchased a single issue and would like to request a PDF copy, please contact customer service through the Help button on our Contact Us page.

• What happens if I delete the app or get a new phone?

  The app and its content will no longer be available after 25 November 2026, regardless of whether the app remains installed or is downloaded again on another device.

Subscriptions

• Do I need to cancel my subscription?

  No. Your subscription will end automatically as part of the app’s discontinuation. You do not need to take any action to cancel your subscription.

• Will I be charged again before my subscription ends?

  You will not be charged for a new subscription term after your subscription ends. Monthly subscriptions will expire on the next renewal date between 16 September 2026 and 17 October 2026. Annual subscriptions will expire on 25 November 2026.

• When will my monthly subscription end?

  Apple customers Auto-renewing monthly subscriptions will expire on the next renewal date between 16 September 2026 and 17 October 2026. For example, if your subscription normally renews on the 30th of each month, it will expire on 30 September 2026, and you will not be charged for a new term.   Google customers Subscriptions will end on the next renewal date by 25 November 2026

• When will my annual subscription end?

  Auto-renewing annual subscriptions will expire on 25 November 2026. Customers will receive a pro-rata refund for the unused portion of their remaining subscription term.

• Can I continue using the app until my annual subscription ends?

  Your annual subscription will end on 25 November 2026, when the app is discontinued. You will receive a pro-rata refund for any unused portion of your subscription after this date.

• Can I continue using the app after 25 November 2026?

  No. The app will no longer be available after 25 November 2026, and access to its content will end.

Refunds

• How will Apple customers receive their refund?

  Apple customers will be refunded automatically for the unused portion of their annual subscription. The refund will be processed directly by Apple and should be received within 14 days of 25 November 2026. If you have any questions about your refund, please contact Apple Support.

• How do Google Play customers request a refund?

  Google Play customers must contact customer service through the Help Button on our website to request a pro-rata refund. Please include the email address linked to your Google Play account and your Google Play order number, if available.

• Where can I find my Google Play order number?

  Your Google Play order number can be found on your Google Play purchase receipt or in your Google Play order history.

• When will I receive my refund?

  Apple refunds will be processed automatically through Apple. within 14 days of 25 November 2026. Google Play refunds will be processed after your request has been reviewed by customer service. Within 14 days of your request.

• Can I continue using the app until my annual subscription ends?

  Your annual subscription will end on 25 November 2026, when the app is discontinued. You will receive a pro-rata refund for any unused portion of your subscription after this date.

• Can I request a refund for a monthly subscription?

  Monthly subscriptions will expire on the next renewal date between 16 September 2026 and 17 October 2026. Customers will not be charged for a new subscription term after their subscription expires.

• How do I request a PDF copy of a previously purchased issue?

  Please contact customer service through the Help Button on our website. We will have PDF links for all issues published in the last 12 months. To help us process your request, please include:

  • Your name
  • The email address used for the purchase
  • The name and date of the issue requested
  • Your order number or proof of purchase, if available

• Is there a deadline for requesting a PDF copy?

  All PDF copies will be available via the call centre for 6 months.

• How long will it take to receive my PDF copy?

  Call centre replies are currently 48 hours.

Support and personal data

• How do I contact customer service?

    Please contact customer service through the Help button on our Contact Us page.

• Who do I contact if I have a problem after 25 November 2026?

  For questions about refunds or previously purchased issues, please contact customer service through the Help button on Contact Us page.